Terms of service

Last updated: 28 September 2026

1. About Greenera

Greenera is operated by Vivo Technologies Limited, company number 04411896. Our registered address is Unit 11, Rainsford Road, London NW10 7RG, United Kingdom. Our VAT number is GB795431206.

For orders, delivery, returns or complaints, email support@greenera.world or use our contact page. Our registered address is not necessarily the address for returning goods: contact us for the appropriate return address before sending a parcel.

These terms apply to consumer purchases from greenera.world. Please read them with our Shipping Policy, Return and Refund Policy and Privacy Policy. Nothing in these terms or those policies takes away your statutory consumer rights.

2. Products and orders

Please check the product description, dimensions, selected variant, quantity, delivery details and total before placing an order. Product images are illustrative and screen colours can differ, but goods must still match their description and comply with your legal rights.

You must provide accurate order and contact details and be authorised to use the payment method. We will acknowledge your order by email. A contract is formed when we confirm acceptance of your order. If our confirmation only acknowledges receipt, acceptance occurs when we send dispatch confirmation.

If we cannot fulfil an order, for example because stock is unavailable, we will tell you promptly and refund payments for goods we cannot supply. If we identify a material price or description error before accepting the order, we will explain it and let you choose whether to proceed with the corrected details or cancel for a refund. We will not substitute goods or increase an accepted order's price without your agreement. Order acceptance or dispatch does not remove your cancellation or other statutory rights.

3. Prices and payment

Prices are in pounds sterling and include applicable VAT. We currently offer free UK delivery with no minimum spend, as explained in our Shipping Policy. The total payable and available payment methods are shown at checkout before you order. Any optional additional charge requires your agreement. Price or policy changes do not retrospectively change an accepted order.

4. Delivery and responsibility for goods

We deliver to the United Kingdom. Delivery eligibility and estimates are stated in our Shipping Policy and at checkout. Eligible lighter items ordered before 3 p.m. UK time, Monday to Friday, are due the next business day. Heavy or bulky items normally take an estimated 2–3 business days. Orders placed after the cut-off, at weekends or on public holidays are processed on the next business day. The Shipping Policy identifies items excluded from next-business-day delivery. Mixed orders may arrive in separate parcels.

If a delivery is delayed or does not arrive, contact support@greenera.world. We remain responsible for resolving delivery problems with carriers we arrange. Where no different delivery period has been agreed, goods must be delivered without undue delay and within 30 days. Your legal rights to set an appropriate additional delivery deadline or, where the law permits, end the contract immediately are preserved. If you lawfully end the contract for non-delivery, we will refund the amounts due without undue delay.

Goods remain at our risk until you, or someone you nominate to receive them, takes physical possession. The statutory exception applies if you independently appoint a carrier that we did not offer: risk then passes when that carrier receives the goods. Ownership passes when we have received full payment. Transfer of ownership does not reduce our delivery responsibilities.

5. Cancellation and our 30-day returns policy

Our voluntary returns policy allows you to request a return within 30 days after delivery and send the goods back within 14 days after notifying us. For change-of-mind returns, you arrange and pay return postage; we do not provide a prepaid label. There is no restocking fee. We honour any more favourable return promise that applied when you ordered, including an applicable free-return offer.

Separately, consumers buying online normally have a statutory right to cancel without giving a reason from the time of ordering until 14 days after receiving the goods. For an order delivered in separate parts, the statutory period normally begins after receiving the last item. Tell us clearly by email or post within the cancellation period, then return the goods within 14 days after notifying us. You may use the optional form below, but are not required to do so. Waiting for our reply does not shorten your right to notify us of cancellation.

You may inspect goods as you reasonably would in a shop. For statutory change-of-mind cancellations, we may deduct only a lawful amount for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. The unused-condition requirements of our additional 30-day policy do not restrict statutory inspection or faulty-goods rights.

We refund to the original payment method within 14 calendar days after receiving the returned goods or evidence that you sent them back, whichever is earlier. For a statutory cancellation, this includes the original standard delivery charge where applicable; any additional cost of an expressly selected premium delivery service is not refundable under the statutory cancellation rules. Our current UK delivery is free. If no goods were supplied, any statutory cancellation refund is due within 14 days after we are informed of cancellation. See the Return and Refund Policy for return instructions and exchanges.

6. Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for purpose and as described, as required by law. Contact us if goods are faulty, damaged or incorrect. Depending on the circumstances, your legal remedies include rejection and a refund, repair or replacement, or a price reduction. These rights may continue beyond our voluntary 30-day returns window.

We cover reasonable return postage for faulty, damaged or incorrectly supplied goods. Contact us to arrange the appropriate return method. Any manufacturer or additional commercial warranty is supplementary to your rights against us; you do not have to rely solely on a manufacturer to exercise those rights.

7. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. Loss is foreseeable if it is obvious that it may result or was reasonably contemplated by both parties when the contract was made. These consumer terms concern goods supplied for personal use; they do not exclude any liability that the law prevents us from excluding.

Nothing limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, or any other liability that cannot lawfully be limited or excluded. We do not disclaim the legal quality or fitness obligations applying to goods we sell. You are not required to indemnify us generally for our own losses or legal costs.

8. Website, content and privacy

We take reasonable care over website accuracy and availability, although temporary interruptions and errors may occur. Website content belongs to us or the relevant rights holders. You may use it to browse and purchase lawfully, but must not misuse the site, infringe others' rights or interfere with its security.

If you submit a review, it should describe your genuine experience and must not be misleading. Reviews and third-party references do not transfer ownership of third-party content to Greenera or imply an endorsement or affiliation. Links to other sites are provided for information; they do not affect our responsibilities for your order.

Shopify provides the platform for our store. Your purchase contract is with Vivo Technologies Limited trading as Greenera. Our Privacy Policy explains how personal information is handled; these terms do not replace any consent required by law.

9. Complaints, law and changes

Please send complaints to support@greenera.world with your order details and the issue so we can investigate and respond. This does not prevent you from using available legal remedies.

These terms are governed by the laws of England and Wales. Consumers retain mandatory protections applicable where they live. Claims may be brought in the courts of England and Wales; consumers living in Scotland or Northern Ireland may also bring proceedings in their home courts. Nothing restricts a consumer's mandatory rights concerning applicable law or jurisdiction.

If a provision is unenforceable, the other provisions continue to apply to the extent permitted by law. A delay in enforcing a right does not waive it. Any transfer of our contractual responsibilities must not reduce your rights. Revised terms apply prospectively; the terms applying when you placed an accepted order continue to govern that order unless a lawful change is agreed with you.

Optional cancellation form

Complete and send this only if you wish to cancel your contract. You can instead send any clear statement of cancellation.

To: Vivo Technologies Limited trading as Greenera, Unit 11, Rainsford Road, London NW10 7RG, United Kingdom; support@greenera.world.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods and order number:

Ordered on / received on (delete as appropriate):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if sent on paper):

Date: