Refund policy

30-day returns — customer-paid return postage

You have 30 days after receiving your order to request a change-of-mind return. Email support@greenera.world with your order number and the item you wish to return. Send the goods back within 14 days of notifying us.

Return postage

You are responsible for arranging and paying the direct cost of return postage for unwanted items. Change-of-mind returns are not free, and we do not provide a free prepaid return label. We will provide return instructions and confirm the return address. Please use a tracked service and keep your proof of postage. There is no restocking fee.

If your order was placed with an advertised free-return offer, we will honour that offer.

Condition of returned items

For our extended 30-day change-of-mind policy, items must be unused and returned with their accessories and original packaging where reasonably possible. You may inspect goods as you would in a shop. This does not limit your statutory cancellation rights. We may reduce a refund for loss in value caused by handling beyond what is necessary to inspect the goods.

Faulty, damaged or incorrect items

If an item is faulty, damaged or not what you ordered, contact support@greenera.world with your order number and photographs where useful. We will arrange appropriate return instructions and cover reasonable return postage for these items. The customer-paid postage rule does not apply to faulty, misdescribed or incorrect goods. Your statutory rights are unaffected.

Refunds

Refunds are made to your original payment method. We will issue your refund without undue delay and within 14 calendar days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. Where applicable, we refund the cost of our least expensive standard delivery option; additional charges for an upgraded delivery service are not refunded. Your bank may take additional time to show the credit.

Exchanges

Contact us to arrange a return and discuss an exchange. Alternatively, return the original item and place a separate order for the replacement. The same return window and postage terms apply to change-of-mind exchanges.

Exceptions and statutory rights

Statutory cancellation exceptions may apply to personalised goods, perishable goods or sealed hygiene goods once unsealed, where relevant and disclosed before purchase. Sale items retain the same statutory rights as full-price items. Nothing in this policy limits your rights for faulty or misdescribed goods.

For UK online orders, your statutory right to notify us of cancellation within 14 days after delivery, followed by a further 14 days to send the goods back, remains available. Our 30-day policy extends the period in which you may request a change-of-mind return.

Contact

Greenera is operated by Vivo Technologies Limited. Email support@greenera.world for return instructions. Please do not send goods to a carrier-label or dispatch address unless we have confirmed it as the return address.