Return Policy

Last updated: 15 August 2026

We want you to be happy with your Greenera purchase. This policy explains how to request a return and how refunds are handled. It does not limit or exclude any rights you have under UK consumer law.

1. Changing your mind (online orders)

If you bought online, by phone or by mail, you can cancel your order without giving a reason within 14 days after the day you receive the goods. Tell us clearly that you want to cancel by contacting us at support@greenera.world. You then have a further 14 days to send the goods back.

You are responsible for the direct cost of returning unwanted goods unless the goods are faulty, not as described, or we sent the wrong item. Please use a tracked service and keep your proof of postage. Goods remain your responsibility until they reach us.

2. Condition of returned goods

Please take reasonable care of products while deciding whether to keep them. We may reduce a refund to reflect any loss in value caused by handling beyond what is needed to inspect the goods as you would in a shop. Items should be returned with their accessories and, where reasonably possible, their original packaging.

3. Excluded or restricted returns

The cancellation right does not apply to goods made to your specification or clearly personalised, goods that are liable to deteriorate or expire quickly, or sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. Where an item is excluded, this will be explained before you place your order. This does not affect your rights if the item is faulty or misdescribed.

4. Faulty, damaged or incorrect goods

If an item is faulty, damaged in transit or not what you ordered, contact us promptly with your order number and photographs where useful. We will assess the issue and provide the remedy required by law, which may include repair, replacement, price reduction or refund. Within the first 30 days after delivery, you may generally have a short-term right to reject faulty goods for a refund; some exceptions apply. We will not ask you to pay return costs for faulty, damaged or incorrect goods.

5. Refunds

For a valid cancellation, we will refund the price paid and the cost of our least expensive standard delivery option. We do not refund any additional amount paid for an upgraded delivery service. We will issue the refund without undue delay and normally within 14 days of receiving the returned goods, or receiving evidence that you have sent them back, whichever is earlier. Refunds are made to the original payment method unless we agree another method.

6. How to start a return

Email support@greenera.world with your name, order number, the item you wish to return and the reason (if faulty or incorrect). We will provide return instructions. Do not send goods to an address from a carrier label or dispatch email unless our team has confirmed it.

7. Your statutory rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other applicable UK consumer-protection legislation.

If you need help, contact us at support@greenera.world.